Centicor, a new Phoenix3 Holdings company, has officially announced the acquisition of Innovative Hospitality Solutions (IHS), an established food and hospitality consulting business, while simultaneously confirming a deal to purchase CrossCheck, which happens to be a quality assurance assessment organization.
According to certain reports, these acquisitions, when combined with the establishment of Centicor Procurement Services, a supply chain company focused on spend management, will tread up a long distance to deliver industry-first dining services for businesses with in-house culinary operations, as well as those utilizing an outsourcing provider.
More on the same would reveal how this development also builds upon Centicor’s proprietary offering. For better context, spanning across consulting, program management, quality assurance, and procurement, the stated offering is markedly designed to accommodate dining services trends as businesses consider options to address financial pressures, workforce engagement, the role of technology, and evolving consumer expectations around innovation, variety, quality, and service.
“We created this unique suite of services to empower organizations to define their vision for dining services, assess their current operations, identify opportunities for improvement, and accelerate their path to success. Our customized solutions in program management, operational consulting, compliance work, and procurement are tapping an unmet need in the market,” said Dana Johnston, Chief Executive Officer of Centicor.
Talk about what each of the newly-acquired companies will bring to Centicor’s ecosystem, we begin from Innovative Hospitality Solutions, an organization best known for providing food and hospitality management advisory services that, on their part, empower businesses to transform daily operations, as well as improve employee, student, patient, and customer experiences.
This the company achieves on the back of its Self-Operated Dining Services Program. The stated program, in essence, packs together operational, financial, and culinary assessments, menu development and service strategy, along with procurement and supply chain optimization.
Beyond that, the program features regulatory readiness and food safety, workforce development and engagement, technology solution optimization, design consultation, operational oversight, and ongoing support.
IHS is also well-equipped to provide Outsourced Dining Program Management & Project Consulting. Here, participants can expect assistance on RFP development, vendor selection, contract review, renegotiation, operational benchmarking, and financial analysis.
The whole proposition also includes guest patient and team member feedback strategies, facility design programming, innovation planning, as well as management of outsourcing provider on client’s behalf.
“By joining the Centicor portfolio, our clients will have access to increased operational expertise and procurement support to execute at the highest level,” said Matt Mundok, President of Innovative Hospitality Solutions. “Whether building or sustaining an internal operation or managing a third-party foodservice arrangement, Centicor is poised to deliver measurable results.”
Turning our attention towards CrossCheck, it is designed to deliver quality assurance programs that measure guest experiences and compliance with industry regulations and contract requirements. The company’s data-driven assessments leverage a proprietary web-based platform. They are also tailored to each client’s operational goals for an enhanced brand of experience.
A more in-depth view of CrossCheck’s operations will introduce us to comprehensive QA assessments across more than 160 customizable measurable criteria, regulatory and contract compliance reviews, real-time dashboards, digital photo documentation, and executive summaries.
Hold on, we still have a couple of bits left to unpack, considering we haven’t yet touched upon the solutions available for both self-operated and vendor-managed environments, quarterly evaluation schedules, and on-the-spot corrective action support.
The capabilities of both IHS and CrossCheck build upon Centicor’s existing technological setup, which is focused on realizing cost reduction and supply chain efficiency, achieving compliance with negotiated vendor contracts, facilitating category management across dining, clinical, environmental, and more, as well as formulating procurement strategies tailored to client goals and market conditions.
“Centicor is designed to ensure that dining services are efficient, profitable and high quality, regardless of industry or where the operator is in their journey,” said Johnston.